FAQs

Your certificate is already when you are! Log into RN.com and select My Profile from the Quick Links menu. Select the gear icon (top right) then under Miscellaneous (bottom section of the page) select "My certificates."

You can update all this information in your RN.com Profile. If you require a name change, forward your Drivers License, State ID or passport with your updated name to info@RN.com.

You will receive a reply within 24 hours (weekends excluded).

Select the "Forgot password" link from the login page.

You will need to update your password. Select the "Forgot password" link from the login page.

Please reach out to info@RN.com and include screenshots of the issue you are experiencing. We will research the issue and reply back as soon as possible.

Please make sure you are NOT using Safari. If you are using any of the other internet browsers and still experience difficulties, reach out to info@RN.com. Include screenshots of the issue you are experiencing.

Make sure you have a PDF reading program installed on your computer.

We accept all major credit cards.

Your receipts can be found under the "My Account" section. Once there, click "My Orders."

We also accept Paypal!

Contact us at info@RN.com to request a refund.

We electronically report to CE broker for the following states: Arkansas, District of Columbia, Florida, Georgia, Kansas, Kentucky, Michigan, Mississippi, New Mexico, North Dakota, South Carolina, and Wyoming. As additional states are added to CE Broker this list will be updated.

To have your credits reported, verify that your license number is listed in your RN.com profile.

RN.com reports to CE Broker weekly.

Every state has different requirements; therefore, you will need to check with your state's board to verify what you need. RN.com is an accredited provider of nursing continuing professional development by the American Nurses Credentialing ANCC. Check your state board for a detailed list or you can use this overview of state requirements.

Each state is different when it comes to CE reporting. You should check with your individual state board of nursing for instructions on how to report CE.

Our accreditation is American Nurses Credentialing Center (ANCC), which is national. Most states accept this accreditation, but you should check with your state board to verify.

Yes. We are a PACE Provider for CCMC®; this means that the courses in the CCMC category have been pre-approved for Case Managers (CM).

Note: Non-CCMC approved courses may still be eligible, but the CM is responsible for validating with CCMC if the courses qualify for CE credit. The CM is also responsible for the fee for submitting a non-pre-approved course. Please note that any nurse may take these courses.

Yes, RN.com is accredited as a provider of continuing nursing professional development by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC).

Most RN.com courses expire after three (3) years; however, on occasion a course will expire before a three-year period. We recommend that you plan to complete the post test before the expiration date. If you pass the course before the expiration date, your certificate will still be valid after that date.

Please contact your Credentialing Analyst or Group Administrator for immediate assistance.

Yes. We offer Group Memberships at a discounted rate for 5 or more users. These annual memberships provide full access to our entire catalog of CE courses. For more details see our CE Group membership page.

Yes. We offer Group Exam Memberships, for more details see our Exam Group membership page.

Your unlimited membership will remain intact, however you will need a separate login if you are part of a group. Activities completed under each account are unique to that account.